Ordering from AO: budget for the complete appliance job
From measuring the space to checking service options, prepare your appliance order before choosing a delivery slot.
At AO.com, compare the product and the services you need as one purchase. Check dimensions, delivery access, installation and old-appliance removal before paying.
Record the essentials
Write down the appliance type, size, capacity and features you need. Measure the available space and record any clearance required by the product instructions. An attractive price is not useful if the appliance does not fit.
Select the services you need
AO.com describes delivery, installation and recycling services on its help pages. Check which services apply to your chosen appliance and address. Use the actual basket charges, rather than assuming they are included in the product price.
Prepare the access route
Check the path from the entrance to the installation space, including narrow doors and stairs. Read the preparation information for your selected service. Ask AO.com about anything unclear before delivery day.
Compare with another complete basket
If you are considering another retailer, use the same model and comparable service choices. Make a note of the full amount and the delivery date you can actually use.
Keep the confirmation
Save your order details and selected services. Use the AO.com shopping link to check availability and the current service information. This guide does not guarantee that every installation or removal option is available for your order.
Your questions answered
Is installation automatically included?+
Check the selected product and service options in your basket; do not assume installation is included.
What should I measure?+
Measure the installation space and access route, then check the product’s dimensions and required clearances.
